Return and Refunds

At Latabite, we strive to provide our customers with delicious, high-quality products and a seamless shopping experience. We understand that issues can occasionally arise, and we’re here to help resolve them in a fair and timely manner.

Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.

Returns

Due to the nature of our products, we do not accept returns on any opened items, except in cases where the product has been damaged during transport.

If your order arrives with visible damage or is compromised in any way, please notify us within 7 calendar days of receiving the product. To process a claim for a damaged item, we require the following:

  • A clear photo of the damaged product

  • A photo of the original packaging (including shipping box)

  • Your order number and contact information

Once we receive the required documentation and confirm the damage, we’ll work with you to either:

  • Send a replacement item, or

  • Issue a full or partial refund, depending on the situation

We reserve the right to deny requests that fall outside the scope of this policy or if we determine that the damage occurred after delivery.

Quality Concerns & Dissatisfaction

We are proud of the quality and consistency of our products, but if you feel that the product you received does not meet your expectations in terms of taste, freshness, or overall quality, we want to hear from you.

In such cases, you may be eligible for either:

  • A full or partial refund, depending on the nature of the issue, or

  • A store credit, which can be used toward your next purchase

Please note:

  • Claims must be submitted within 7 days of receiving the product

  • We may request additional details, including product photos or a description of the issue, to better understand the situation

  • Refunds or credits are granted at our discretion, based on the circumstances

We value your feedback and use it to continuously improve our products and services.

Items Not Eligible for Return or Refund

The following situations are not eligible for return or refund:

  • Products that have been opened and consumed, unless proven to be defective or damaged

  • Issues reported after the 7-day window

  • Products purchased from unauthorized retailers or resellers

  • Dissatisfaction based solely on personal taste preferences (in the absence of any product defect)

How to Submit a Request

To request a refund or report an issue with your order, please contact our support team at orders@latabite.com with the following information:

  • Full name and order number

  • Description of the issue

  • Clear photos (if applicable)

  • Your preferred resolution (refund or store credit)

We aim to respond to all inquiries within 2–3 business days. Once your request is reviewed, we will notify you of the outcome and the next steps.

Final Notes

Latabite reserves the right to amend this Return & Refund Policy at any time. We are committed to treating all customer concerns with fairness, transparency, and respect.

If you have any further questions or concerns, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.